I've been away from the university for almost fifteen years

and the red tape is still annoying me. They got my account fixed, and I was able to bring up the right tab, but it will not give me an unofficial transcript, claiming no programs found. Sigh. Maybe it is because I started 30 years ago--I was at my dear alma mater for many years working on three degrees (getting two of them) and I think when all was said and done, I wound up with three undergraduate majors and a minor, with one class lacking for a fourth major. Oh, well. I may have to go the official transcript route for the next time it's requested by a prospective employer.