Library Résumé

ELISABETH EILIR ROWAN

eilir.rowan@gmail.com | linkedin.com/in/eilir

Flexible, patron-driven professional with experience in non-profit, academic, commercial, and government libraries, with a broad range of expertise in library practice and subject knowledge.

Library Management | Cataloging | MARC | AACR2 | OCLC | Reference | Information Literacy Preservation | Acquisitions | Collection Development | Interlibrary Loan | Integrated Library Systems| Outreach | Programming | Technology | Instruction | Grant Writing | Research | Publishing | Outreach 

EMPLOYMENT

Shriners Children’s, Lexington, KY – 1997-2026

Department Assistant II – Front Desk – 2025-2026

• Signed in 6,000 patients monthly to clinic appointments
• Increased PROMIS questionnaire completion to the highest historic rate by ensuring each flagged patient received an iPad
• Developed a welcoming rapport with families, enhancing experience with Shriners

Department Assistant II – Check Out [Lateral Move] – 2022-2025

• Scheduled approximately 120 patient visits daily in person and via phone
• Responded to 50 requests daily via emails, phone calls, and Epic/MyChart from clinicians, managers, and patients to schedule appointments
• Checked out an average of 80 patients a day in a busy specialty clinic

Revenue Cycle Coordinator – 2018-2022

• Obtained 120 surgical prior authorizations annually, promptly to ensure reimbursement
• Scheduled approximately 25-35 off-site imaging appointments weekly

Revenue Cycle Specialist – 2018

• Obtained approximately 6,000 office visits monthly
• Scheduled approximately 25-35 off-site imaging appointments weekly

Department Assistant II – Check Out – 2017-2018

• Scheduled approximately 120 patient visits daily in person and via phone
• Responded to 50 requests daily via emails, phone calls, and Epic/MyChart from clinicians, managers, and patients to schedule appointments
• Checked out an average of 80 patients a day in a busy specialty clinic
• Audited information, orders, and consents in the electronic medical record/Cerner to ensure compliance with regulations and requirements for reimbursement
• Obtained prior authorizations for rehabilitation services while covering another position

Revenue Cycle Data Entry Clerk – 2010-2017

• Entered outpatient visit facility charges, surgical medication, and surgical implants into a billing system
• Reconciled charges and audited records for absolute accuracy before bills dripped to ensure prompt payment
• Obtained referrals from doctors to comply with insurance requirements
• Verified insurance coverage through payors' online tools/phone for prompt payment

Medical Librarian – 1997-2017

• Cataloged a collection of 1275 books and 4500 journals using emerging technologies for greater access to patrons
• Wrote requests resulting in $75,000 in grant monies
• Developed and oversaw budget, supplementing institutional funds with grant monies
• Initiated and oversaw a clinical early literacy program aimed at children six months through five years old
• Created a family resource center with over 420 books and media on parenting, medical conditions, and wellness
• Interviewed patrons and performed literature searches based on their information needs
• Instructed library patrons and clinicians on library resources and technologies
• Negotiated access to electronic resources, including Ovid and the Kentucky Virtual Library
• Performed expert database searching, including PubMed, MEDLINE, and CINAHL, providing patrons with evidence-based sources for research and clinical decision making
• Supervised volunteer workers via a cooperative agreement with Henry Clay High School for their exceptional students' education program to receive real-world experience
• Developed policies and procedures for the library to integrate with the larger institution
• Authored or contributed to 32 published works during tenure
• Served on or chaired different committees or juries at the local, state, regional, and national levels, in organizations including Shriners, Bluegrass Medical Librarians/Kentucky Medical Library Association, Kentucky Library Association, American Library Association, Medical Library Association, and the National Network of Libraries of Medicine Midwest Chapter
• Worked with two non-profits, We Serve and The International Book Project, to ship the entire library collection to India when it closed in 2017, reducing waste.

Kentucky Educational Television [KET], Lexington, KY – 2003-2006

 Humanities Teacher Assistant 

• Created lesson plans on the web made accessible to all high school-level students in the Commonwealth
• Researched educational standards to inform lesson plan development

Book Wholesalers, Inc. [BWI] Lexington, KY – 2000

Cataloger 

• Cataloged and processed children’s and young adult books for public libraries using OCLC, MARC, and AARC2 standards

Comic Interlude, Lexington, KY – 1996

Assistant Manager

• Increased access to 10,000 serial issues by developing a secure database of titles, items ordered, and customers in Access
• Managed over 200 reserve files in Access
• Worked with vendors to receive orders on time, streamlining the process to decrease the time from order to customer
• Ordered new stock, choosing popular titles and those that might take off, taking customers’ suggestions
• Supervised workers in the manager’s absence

EDUCATION

Master of Science in Library Science, University of Kentucky, Lexington, KY

Cataloging, Archives & Preservation, Computer Use in Libraries. Notable professors include Lois Mai Chan (LC cataloging), George Cunha (a leading pioneer in preservation), and Terry Birdwhistell (UK archivist and oral historian).

Extensive additional graduate work in ancient and medieval history, completing all but the thesis.

Bachelor of Arts, University of Kentucky, Lexington, KY

Majored in History/Sociology/University Honors Program [now Lewis Honors College]

Completed additional requirements for the Classical Civilization major and Judaic Studies minor after graduation.

CURRENT PROFESSIONAL MEMBERSHIPS

• American Library Association
• Kentucky Library Association
• Kentucky Association of College and Research Libraries [Section]
• Kentucky Public Library Association [Section]Special Libraries Round Table