Complete Résumé [from the time I was 16]

ELISABETH EILIR ROWAN - eilir.rowan@gmail.com – www.linkedin.com/in/Eilir

Flexible, customer-driven professional with experience in non-profit, academic, commercial, and government businesses, with a broad range of expertise in clerical roles, as well as administrative and project management.

Customer Service | Organization | Budgeting | Scheduling | Microsoft Office 365

Grant Writing | Research | Writing | Project Management | Flexibility | Tech Savvy

Orders/Vendors | Payments | Information Searches | Time Management | Critical Thinking

 EMPLOYMENT

Department Assistant II [Front Desk], Shriner’s Children’s, Lexington, KY, 04/01/2025-2/18/2026

Signed in patients to clinic appointments. Ensured all patients were registered promptly. Gave patients PROMIS questionnaires on iPads; instructed families in their use. Maintained hospital security and provided entrance credentials, mailed no-show and new patient appointment notices, and provided excellent customer service to families and the public in a variety of difficult situations.

Department Assistant II [Check Out], Shriners Children’s, Lexington, KY, 06/23/2022-03/31/2025 (Lateral move)

Checked out patients in a busy clinical setting, verified insurance, answered e-mail and phone inquiries, audited records, and provided customer service

Revenue Cycle Coordinator, Shriners Children’s, Lexington, KY, 07/01/2018-06/22/2022

Authorised surgeries and office visits with insurance, scheduled off-site imaging tests, audited records, created spreadsheets and reports

Revenue Cycle Specialist, Shriners Hospitals for Children, Lexington, KY, 2018 06/03/2018-06/30/2018

Authorised office visits through insurance and scheduled off-site imaging tests, and audited records

Department Assistant II [Check Out], Shriners Hospitals for Children, Lexington, KY, 10/17/2017-06/02/2018

Checked out patients in a busy clinical setting, verified insurance, answered e-mail and phone inquiries, audited records, and provided customer service

Patient Access Representative (Contract Worker) [Check Out], Shriners Hospitals for Children, Lexington, KY, 05/23/2017-10/22/2017

Checked out patients in a busy clinical setting, verified insurance, answered e-mail and phone inquiries, and provided customer service

Revenue Cycle Data Entry Clerk, Shriners Hospital for Children, Lexington, KY, 06/29/2010-03/31/2017

Entered charges into electronic medical record, reconciled charges, obtained referrals from doctors, verified insurance, and audited records

Customer Service Representative, Speedway, Lexington, KY, 10/08/2005-10/07/2010

Cashiered, managed safe drops, stocked merchandise, provided customer service

Humanities Teacher Assistant, Kentucky Educational Television, Lexington, KY, 10/08/2003-09/30/2006

Created lesson plans for secondary education, edited web pages, researched education standards

Cataloger, Book Wholesalers, Inc., Lexington, KY, 04/03/2000-06/30/2000

Catalogued and processed children’s and young adult books for a vendor serving public libraries

Medical Librarian, Shriners Hospital for Children, Lexington, KY, 03/17/1997-3/31/2017

Managed medical library, supervised students and volunteers, conducted literature searches, provided interlibrary loans, taught patrons computer and database use

Assistant Manager, Comic Interlude, Lexington, KY, 01/02/1996-11/20/1996

Provided customer service, cashiered, created and maintained a database of customer files, ordered merchandise from vendors, worked shipments, stocked and merchandised items, assisted the manager with special projects

Telephone Surveyor, University of Kentucky Survey Research Center, Lexington, KY, 01/02/1994-3/17/1997

Conducted telephone surveys on a variety of academic research studies

Clerk, Manhattan Bagel Company, Lexington, KY, 09/15/1993-12/15/1993

Cashiered, prepared food, and provided customer service

Graduate Assistant, M. I. King Library, University of Kentucky, Lexington, KY, 08/19/1992-09/05/1993

Catalogued materials and provided authority control in an integrated library system

State and Public Records Intern, Kentucky Department for Libraries and Archives, Frankfort, KY, 06/01/1992-07/30/1992

Processed and created access to three years’ worth of state publications

Stock Clerk, Toys R’ Us, Lexington, KY, 05/15/1988-08/15/1988

Stocked and merchandised retail items, provided customer service

Cashier, Euclid Kroger, Lexington, KY, 05/15/1987-08/15/1987

Cashiered, bagged groceries, and provided customer service

Deli Clerk, Euclid Kroger, Lexington, KY, 05/15/1986-08/15/1986

Cashiered, cut meat and cheese, prepared food, and provided customer service

Food Service Worker, University of Kentucky Food Service, Lexington, KY, 09/02/1986-05/01/1997

Cashiered in food and convenience store settings, prepared food, made meal cards, stocked cafeteria bars, provided security, and provided customer service

Office Clerk, University of Kentucky Medical School, Lexington, KY, 08/21/1985-05/09/1986

Performed general filing and shredded school applications

Micrographics Assistant, M. I. King Library, University of Kentucky, Lexington, KY, 08/20/1986-05/08/1987

Prepared newspapers for microfilming

Interfiler, M. I. King Library, University of Kentucky, Lexington, KY, 08/22/1984-05/10/1985

Filed catalogue cards into the card catalogue

Docent, Ephraim McDowell House, Danville, KY, Summers 1984, 1985

Conducted tours at historical house, assisted with mass mailings, sold items in gift shop

 

EDUCATION

University of Kentucky, Lexington, Kentucky

MA in History, ABT

MSLS, Library Science, August 1993

BA in History and Sociology, with Honors Program [now Lewis Honors College], May 1989, with additional requirements for a major in Classical Civilization and a minor in Judaic Studies, completed May 1998 [letter placed in record in lieu of second BA]

Danville High School, Danville, KY, 1982-1984 [graduated with diploma]

Belle Plaine High School, Belle Plaine, KS, 1980-1982