Elisabeth Eilir Rowan
eilir.rowan@gmail.com | linkedin.com/in/eilir
Librarian
Flexible,
patron-driven professional with experience in non-profit, academic, commercial,
and government libraries with a broad range of expertise in library practice
and subject knowledge.
CORE
COMPETENCIES
Cataloging | Reference |Customer Service | Project Management | Writing | Acquisitions | Interlibrary Loan
Book Reviewing | Research | Microsoft Office | Collection Management | Early Literacy | Serials Management
Expert Searching | Emerging Technologies | Grant Writing | Electronic Resources
Employment
Shriners
Children’s, Lexington, KY 1997-2026
Department Assistant II – Front Desk 2025-2026
•
Signed in 6,000 patients monthly to
clinic appointments
•
Increased PROMIS questionnaire
completion to the highest historic rate by ensuring each flagged patient received
an iPad
•
Developed a welcoming rapport with
families, enhancing experience with Shriners
Department Assistant II – Check Out [Lateral
Move] 2022-2025
•
Scheduled approximately 120 patient
visits daily in person and via phone
•
Responded to 50 requests daily via
emails, phone calls, and Epic/MyChart from clinicians, managers, and patients
to schedule appointments
•
Checked out an average of 80 patients
a day in a busy specialty clinic
Revenue Cycle Coordinator 2018-2022
•
Obtained 120 surgical prior
authorizations annually, promptly to ensure reimbursement
•
Scheduled approximately 25-35 off-site
imaging appointments weekly
Revenue Cycle Specialist 2018
•
Requested over 6,000 monthly outpatient
clinic and rehabilitation visit prior authorizations
•
Scheduled approximately 25-35 off-site
imaging appointments a week
Department Assistant II – Check Out 2017-2018
•
Scheduled approximately 120 patient
visits daily in person and via phone
•
Responded to 50 requests daily via
emails, phone calls, and Epic/MyChart from clinicians, managers, and patients
to schedule appointments
•
Checked out an average of 80 patients
a day in a busy specialty clinic
•
Called 20 patients a day from queues
to reschedule, ensuring timely return to clinic
•
Audited information, orders, and
consents in the electronic medical record/Cerner to assure compliance with regulations
and requirements for reimbursement
•
Obtained prior authorizations for
rehabilitation services while covering another position
Revenue Cycle Data Entry Clerk 2010-2017
•
Reconciled charges and audited records
for absolute accuracy to ensure prompt payment
•
Obtained referrals from doctors to
comply with insurance requirements
•
Verified insurance coverage through
payors’ online tools/phone for prompt payment
Medical Librarian 1997-2017
•
Wrote requests resulting in $75,000 in
grant monies
•
Initiated and oversaw a clinical early
literacy program aimed at children six months through five years old
•
Cataloged a collection of 1275 books
and 4500 journals using emerging technologies for greater access to patrons
•
Created a family resource center with
over 420 books and media on parenting, medical conditions, and wellness
•
Interviewed patrons and performed
literature searches based on their information needs
•
Negotiated access to electronic
resources, including Ovid and the Kentucky Virtual Library
•
Performed expert database searching,
including PubMed, MEDLINE, and CINAHL, providing patrons with evidence-based sources
for research and clinical decision making
•
Supervised volunteer workers via a cooperative
agreement with Henry Clay High School for their exceptional students' education
program to receive real-world experience
•
Authored or contributed to 52
published works during tenure
•
Worked with two non-profits, We Serve
and The International Book Project, to ship the entire library collection to
India when it closed in 2017, reducing waste
EDUCATION
•
Master of Science in Library
Science—University of Kentucky, Lexington, KY
•
Bachelor of Arts [History/Sociology/Honors
Program]—University of Kentucky, Lexington, KY
•
Diploma—Danville Independent High
School, Danville, KY
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