Résumé

Elisabeth Eilir Rowan

eilir.rowan@gmail.com | linkedin.com/in/eilir

EMPLOYMENT

Shriners Children’s, Lexington, KY 1997-2026

Department Assistant II – Front Desk 2025-2026

· Signed in 6,000 patients monthly to clinic appointments

· Increased PROMIS questionnaire completion to the highest historic rate by ensuring each flagged patient received an iPad

· Developed a welcoming rapport with families, enhancing experience with Shriners

Department Assistant II – Check Out [Lateral Move] 2022-2025

· Scheduled approximately 120 patient visits daily in person and via phone

· Responded to 50 requests daily via emails, phone calls, and Epic/MyChart from clinicians, managers, and patients to schedule appointments

· Checked out an average of 80 patients a day in a busy specialty clinic

Revenue Cycle Coordinator 2018-2022

· Obtained 120 surgical prior authorizations annually, promptly to ensure reimbursement

· Scheduled approximately 25-35 off-site imaging appointments weekly

Revenue Cycle Specialist 2018

· Requested over 6,000 monthly outpatient clinic and rehabilitation visit prior authorizations

· Scheduled approximately 25-35 off-site imaging appointments a week

Department Assistant II – Check Out 2017-2018

· Scheduled approximately 120 patient visits daily in person and via phone

· Responded to 50 requests daily via emails, phone calls, and Epic/MyChart from clinicians, managers, and patients to schedule appointments

· Checked out an average of 80 patients a day in a busy specialty clinic

· Called 20 patients a day from queues to reschedule, ensuring timely return to clinic

· Audited information, orders, and consents in the electronic medical record/Cerner to assure compliance with regulations and requirements for reimbursement

· Obtained prior authorizations for rehabilitation services while covering another position

Revenue Cycle Data Entry Clerk 2010-2017

· Reconciled charges and audited records for absolute accuracy to ensure prompt payment

· Obtained referrals from doctors to comply with insurance requirements

· Verified insurance coverage through payors’ online tools/phone for prompt payment

Medical Librarian 1997-2017

· Wrote grant requests resulting in $75,000 in funds

· Initiated and oversaw a clinical early literacy program aimed at children six months through five years old

· Cataloged a collection of 1275 books and 4500 journals using emerging technologies for greater access to patrons

· Created a family resource center with over 420 books and media on parenting, medical conditions, and wellness

· Interviewed patrons and performed literature searches based on their information needs

· Negotiated access to electronic resources, including Ovid and the Kentucky Virtual Library

· Performed expert database searching, including PubMed, MEDLINE, and CINAHL, providing patrons with evidence-based sources for research and clinical decision making

· Supervised volunteer workers via a cooperative agreement with Henry Clay High School for their exceptional students' education program to receive real-world experience

· Authored or contributed to 52 published works during tenure

· Worked with two non-profits, We Serve and The International Book Project, to ship the entire library collection to India when it closed in 2017, reducing waste.

EDUCATION

· Master of Arts in Library Science, University of Kentucky, Lexington, KY

o Library Science, especially with Cataloging, Archives & Preservation, Computer Use in Libraries. Notable professors include Lois Mai Chan (LC cataloging), George Cunha (a leading pioneer in preservation), and Terry Birdwhistell (UK archivist and oral historian).

o Extensive additional graduate work in ancient and medieval history, completing all but the thesis.

· Bachelor of Arts, University of Kentucky, Lexington, KY

o Majored in History/Sociology, including Honors Program

o Completed additional requirements for the Classical Civilization major and Judaic Studies minor after graduation.

· Diploma, Danville High School, Danville, KY

SKILLS

· Programming for adults, children, & teens; studied children’s literature

· Cataloging in Dewey, Library of Congress, and National Library of Medicine classifications and subject headings using AACR2 rules and MARC format using integrated library systems, internet, and mobile applications; organization of office materials, both physical and electronic

· Emerging technologies and social media, coding principles, teaching computer and software basics

· Budget creation and administration for both the library and family resource center relying greatly on grant writing, amounting to $75,000 in grant money

· Integrated library systems plus database creation and management

· EPIC/CERNER electronic medical record patient access module use; proficient in Office 365 including Outlook, Word, Excel, and PowerPoint

· Insurance verification and prior authorization of outpatient, surgical, rehabilitation, and imaging visits

· Communication and customer service skills; welcoming and friendly manner; good phone voice

· Teaching clients one-on-one and in seminars

· Specialized knowledge of medical topics, health professions, humanities, social sciences, and languages, including some Spanish, German, and Latin

· Extensive experience in a wide range of technologies, including Web design, database use and management, the principles of coding, and troubleshooting hardware and software issues

HIGHLIGHTS

· Strong background in all aspects of running an office or library—administrative, reference services; technical services including cataloging and acquisitions; interlibrary loan; library programming, archives and records preservation/management; using office equipment; answering phone calls/routing them

· Won the Medical Library Association’s Hospital Libraries Section’s “Scroll of Exemplary Service” award twice

· Served on or chaired 10 different types of institutional, regional, and national committees and juries· Published a total of 34 journal articles, book chapters, collection development aids, finding aids, and book reviews

PROFESSIONAL MEMBERSHIPS

· American Library Association, 2026-2027

· Kentucky Library Association, 2026-2027

o Kentucky Association for College and Research Libraries

o Kentucky Public Libraries Association