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Showing posts with label Complaints. Show all posts
Showing posts with label Complaints. Show all posts

Monday, February 15, 2016

I just wasted two hours of my life trying to do my taxes through TurboTax

Something I've done for years without any trouble. Next thing I know, it's costing more to do mine because I got an early distribution from my retirement, then it's costing some for doing my state taxes, which is normal, and then there's ANOTHER fee for taking my fee out of my refund. The next thing I know, it's costing $106, when I've never paid more than $35 before. I would do better going to a tax prep service. It wound up being roughly ONE-HALF of my refund. I am not going to write exactly what I am feeling about TurboTax at the moment, but here are some observations:
  • One, the stupid app that they tout crashed my phone, which has plenty of space and memory, so I'm suspecting it's the stupid app.
  • Second, I couldn't remember my password, because it required a special character, and the process was IMMENSELY stupid in trying to recover it, as it asked me a question that I answered, then asked me all sorts of questions that didn't apply to me (no, Intuit, I've never financed a car, ever in my life). Then I put in the answer to the original question one more time and it did, indeed, take it.
  • But it did it all on my browser on my phone, not on the app, which was annoying. So I had to type in my W-2 information, some of which it wouldn't take correctly, like my employer's street address. Any date was incredibly hard to correct if you got it wrong. It was, in short, incredibly difficult and annoying to do anything on TurboTax this year. The reason I didn't use my computer, which I brought to the library to get info from last year if needed, was that I'm on an open connexion here, and at least it should be more secure on my phone network, I assume. But this was the worst tax experience in my life. I'll be going somewhere else, that's for sure. Goodbye after probably a decade, TurboTax--you are too greedy for me.

Saturday, May 02, 2015

It's amazing to me

how difficult it is for me to do anything remotely related to conflict, even if I'm making a complaint to someone in authority rather than confronting an (unknown) person directly. We've had a car parked blocking our stairs for three days now. It was there on Thursday when I was home all day and hasn't moved since then. Now another car is (legitimately) parked in front of it and there is no room for laundry carts, trash bags, etc. between the two cars. I had been meaning to call the office today anyway (I think notes are just passive-aggressive, and can lead to parking wars), but watching people slide between the two cars finally got me to call, and when it was busy, I finally got up, got a shower, and walked over there. I talked to the leasing agent, someone I've spoken with before, gave her the colour, make of the car, and the licence plate number, my apartment building, and I showed her a picture of the car blocking the stairs. But my voice shook as I said it. It annoyed me, yes, that they did it, but I wasn't actually angry. No, my voice was shaking because I was essentially tattling on someone, and there was fear underneath that. Pathetic, I know. It's just something I have to work on, though. Emotionally I try to appease those in authority and make sure I don't piss off any one else, and there are just times when that doesn't fly. I would make an excellent, loyal dog. But I'm a person, with my own opinions, and I need to start having some confidence in myself. Anyway, the agent said she'd take note of it and if it were still there Monday they'd tag it for removal. In the meantime, I may have to get creative to get my laundry to my friends' house tomorrow. Right now you can walk around the side and back of the car, because there isn't one behind it, at least. But I doubt that will be the cast tomorrow morning.

I had a very slow morning. I just couldn't get up, and I want to go back to bed now. I didn't get to bed till 1 am last night, and I only got about 6-7 hours the night before, I think, since I had to get up early on Friday, but this is a little odd for me. I don't feel sick, just a little run down. I feel like I've been going and going and now my batteries have run down, even though I've had rest over the week and even had a day off. I need to work on the house and the game notes--and I have time, as A isn't supposed to call until he gets back from getting his hair cut so we can go to the grocery around 3 pm or so. But I'm just not feeling it.