I reached out to Dropbox via the only contact form I found, which was for reporting issues. It turned out to be an abuse reporting form, so I kind of get why they closed the ticket, but they didn't actually give me any information for contacting anyone other than perusing forums or FAQs, which wouldn't have answered my particular question. I'm just going to delete the whole thing. I deleted files because Dropbox kept sending me emails going 'You're at your max and can't backup anything, upgrade to more storage space or delete files now'. Then I deleted EVERYTHING, including their sample pictures, and permanently deleted the deleted files, yet still had over half of my storage listed as full, with no single file of my own and no explanation. I have a terabyte of storage with OneDrive due to my Microsoft Office 365 subscription that I don't even begin to fill. I don't need Dropbox. I'm going to, indeed, drop it. And he did give me the links to cancel it, at least.
Reede, Jul 16, 2026, 1:57 PM PDT:Hi Elisabeth,
Thanks for reaching out to Dropbox support.
Your support options depend on what kind of account you have. To see the support options for your account, sign in and go to https://dropbox.com/support. Your query today can be supported by our help center, chatbot, or our community; this ticket will be closed now.
You can find our help center at https://help.dropbox.com/learn/faqs which has the most up-to-date FAQs, how-to articles, and more. You can also reach out to our Dropbox community at https://www.dropboxforum.com where you can receive answers and discover new ways to use Dropbox.
Regards,
Reede
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Elisabeth Rowan, Jul 16, 2026, 8:30 AM PDT:Explanation: I do not understand why my Dropbox is showing that I have 4.11 GB of used storage out of 7.25 GB when I have deleted every single one of my files permanently, including the sample photo folder. If this is not a glitch, and Dropbox is literally padding over half of my storage with other files, I see no reason not to just delete it, as I have a terabyte of storage included with my Office 365 subscription that more than suits my needs. Can you explain this discrepancy? I have a screenshot if that will help.
Said screenshot [not sent to them, there was nowhere to include it]:
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