Protocol got in the way of saving a life

Man dies feet from ER after hospital says to call 911: Heart attack victim crashed car in parking lot, had to wait for ambulance to arrive to get help

Two police officers began CPR. A third went to the ER to notify them and was told to call emergency services. The hospital says it was unclear the man was having a heart attack and protocol calls for 911 to be called because in car crashes the victim may need to extricated. Trouble is, although they say they dispatched security guards with a defibrillator and a paramedic went outside, no one apparently provided medical help until the ambulance arrived except the police officers and the man died despite their efforts.

What a shame. I hope they investigate it thoroughly. I suspect there will be a lawsuit, and to be honest, in this case going by what the report says, I can't blame them.