Grrrr...

I'm in a foul mood having, once again, dealt with Kroger at Tates Creek. I'm tired of it. No more. Not until they get their act together, if ever, and I'm seriously considering getting my groceries and gas from Meijer's anyway.

A few days ago I called, after going to a Kroger that didn't have the challah we get for Sabbath, and asked the other store if they had any. I'd wanted to save a trip during rush hour from one to the other. I was told, after a very long delay in answering the phone, by either someone in the bakery or at customer service basically that the didn't have any bread at all and she couldn't look for anything for you' conversation which I reported to Kroger corporate, but of course it's come to naught as I couldn't get her name.

I went the other day to get a few things for our department potluck. Because it was before work, only U-Scan was open. I got to the end of my order, and went to pay and it was like 'help is on its way'. The lady (whom I suspect was actually the one who answered the phone the other day, as the voice was similar) had to scan her badge to go on.

Same thing today. I had four items, two orders. It stopped for each and the same woman had to scan her badge each time. I said something about how that was a little much and she said they're starting to crack down on theft. Here's an idea, have some lanes open for people with small orders. You have them. If an actual employee, who is being paid, scans it, I think we're good. I didn't say it, of course, I really didn't want to be rude, but it irritated me.

When I got to my car, I checked the receipts, and I have 465 June fuel points. You know, the ones that expire at the end of the next month, so in this case July 31st. I have gotten gas two times recently (at Tates Creek's fuel station) and was specifically told that I only had 3 cents off a gallon when I had enough for 40 cents. I will make sure I get my receipt from now on. That was on top of needing to wait 15 minutes to have them reset all the pumps because I wasn't sure I would get to the nearest Kroger gas station, since it was out of my way and I was pretty low on gas, and I thought I should have points by then (I hadn't paid yet...I don't use the pumps because sometimes it holds money).

I know, this is small compared with what other people deal with, but it's called customer service and they're failing immensely. It's bad enough they're making profits by jacking up prices way higher than they should be after the pandaemic [pretty much everywhere]. Or that they never have more than one or two lanes and the U-Scan open anytime I go (and I'm not working today, so I thought it might be a little better), and that's at Kroger, Meijer, Wal-Mart, etc., anywhere you go these days. Even CVS has a U-Scan now. But they all also put up barriers supposedly preventing theft or check receipts.

The only reason I've gone to Tates Creek lately is the only other Kroger near me is on Chinoe, a smaller store I prefer. To get to it now with the city's sewer work, I have to go to Centre Parkway the opposite way, Pimlico Parkway, Yellowstone, Alumni, Lakeside, Coltneck, Chinoe. Or go Armstrong Mill, Tates Creek, Albany, Montevista, Chinoe (overshooting it and having to go back up Chinoe towards the opposite way I'd been going). We've been doing this for months. It also affects how I go to work.

Sigh. I don't think I'm going anywhere else today. I have medication at UK, and I wanted to get a haircut, but those are going to wait till tomorrow. I'm irritated and there's no sense in making it worse trying to park in the hospital garage or anything.

I feel better now that I ranted. I even made it through without any of the profanity bouncing around in my head.

I have been doing customer service work for nearly forty years. This is not how you run a business. So, what's your favourite grocery or gas station?