Elisabeth Rowan
Patient Access/Revenue Cycle
eilir.rowan@gmail.com | linkedin.com/in/eilir
History of innovation and flexibility, taking on new roles to better serve institutions and patrons. Excellent customer service skills and attention to detail. Over 25 years in a hospital setting.
EXPERIENCE
Shriners Children's, Lexington, KY, 6/2022-Present [Lateral Move]
- Scheduled patient visits in busy outpatient clinic.
- Checked patients out.
- Verified insurance coverage through payors’ online tools/phone.
- Interacted with patients and families, providing excellent customer service.
Shriners Hospitals for Children, Lexington, KY, 6/2018-6/2022
- Obtained outpatient visit and surgical pre-authorisations.
- Documented authorizations in person management system.
- Scheduled and authorized off-site imaging tests; scheduled clinical follow-ups.
- Verified insurance coverage through payors’ online tools/phone.
Shriners Hospitals for Children, Lexington, KY, 5/2018-6/2018
- Obtained outpatient visit and rehabilitation pre-authorisations.
- Documented authorisations in person management system.
- Scheduled off-site imaging tests; scheduled clinical follow-ups.
- Verified insurance coverage through payors’ online tools/phone.
Shriners Hospitals for Children, Lexington, KY, 10/2017-5/2018
- Scheduled patient visits in a busy outpatient clinic.
- Registered patients for outpatient visits.
- Checked patients out.
- Verified insurance coverage through payors’ online tools/phone.
- Interacted with patients and families, providing excellent customer service.
- Audited insurance information, orders, and consents in electronic medical record.
- Obtained prior-authorizations for rehabilitation services.
Shriners Hospitals for Children, Lexington, KY, 5/2017-10/17
- Scheduled patient visits in busy outpatient clinic.
- Registered patients for outpatient visits.
- Checked patients out.
- Verified insurance coverage through payors’ online tools/phone.
- Interacted with patients and families, providing excellent customer service.
Shriners Hospitals for Children, Lexington, KY, 6/2010-3/2017
- Entered and reconciled facility, operating room, and medication charges into electronic medical record for billing using CDM and CPT codes.
- Obtained referrals from primary care providers and prior-authorisations for service from insurance companies; documented referrals and authorizations in person management system.
- Audited insurance information, orders, and consents in electronic medical record.
- Verified insurance coverage through payors’ online tools/phone.
- Scheduled patient visits.
SKILLS
- Technology skills including electronic medical records, patient management, Microsoft Office, and use of printers, faxes, and scanners
- Excellent interaction with insurance companies, healthcare providers, and patients
- Great customer service and communication skills
- Detail-oriented, able to make sure documentation is properly completed
- Knowledge of pediatric orthopaedic diagnoses, familiarity with ICD-10 and CPT codes
- Understanding of third-party payor requirements and compliance standards
- Able to work in a fast-paced environment, alone and in teams
HIGHLIGHTS
- Extensive experience in a hospital setting—with an understanding of policies, culture, and environment of a medical facility.Demonstrated flexibility to take on additional duties as needed.
- Skill at navigating both Cerner and EPIC electronic medical records.
- Academic background in Latin and Greek with years of experience with medical research and terminology as a medical librarian.
EDUCATION
- Bachelor of Arts—University of Kentucky
- Diploma—Danville Independent High School
No comments:
Post a Comment