Résumé - Patient Access/Revenue Cycle

Elisabeth Rowan

Patient Access/Revenue Cycle

eilir.rowan@gmail.com | linkedin.com/in/eilir

History of innovation and flexibility, taking on new roles to better serve institutions and patrons. Excellent customer service skills and attention to detail. Almost 29 years in a hospital setting.

EXPERIENCE

Department Assistant II—Front Desk
Shriners Children’s Lexington, KY, 3/2025-2/2026
Signed in patients to clinic appointments
Ensured all patients were registered promptly
Gave patients PROMIS questionnaire iPads, instructed families in their use
Maintained hospital security and provided entrance credentials
Mailed no-show and new patient appointment notices
Provided excellent customer service to families and the public in a variety of difficult situations

Department Assistant II—Check Out
Shriners Children's, Lexington, KY, 6/2022-3/2025 [Lateral Move]

Scheduled patient visits in a busy outpatient clinic.
Checked patients out.
Verified insurance coverage through payors’ online tools/phone.
Interacted with patients and families, providing excellent customer service.

Revenue Cycle Coordinator
Shriners Hospitals for Children, Lexington, KY, 6/2018-6/2022

Obtained outpatient visit and surgical pre-authorisations.
Documented authorizations in an electronic medical record.
Scheduled and authorized off-site imaging tests; scheduled clinical follow-ups.
Verified insurance coverage through payors’ online tools/phone.

Revenue Cycle Specialist
Shriners Hospitals for Children, Lexington, KY, 5/2018-6/2018

Obtained outpatient visit and rehabilitation pre-authorisations.
Documented authorisations in an electronic medical record.
Scheduled off-site imaging tests; scheduled clinical follow-ups.
Verified insurance coverage through payors’ online tools/phone.

Department Assistant II—Check Out
Shriners Hospitals for Children, Lexington, KY, 10/2017-5/2018

Scheduled patient visits in a busy outpatient clinic.
Registered patients for outpatient visits.
Checked patients out.
Verified insurance coverage through payors’ online tools/phone.
Interacted with patients and families, providing excellent customer service.
Audited insurance information, orders, and consents in the electronic medical record.
Obtained prior-authorizations for rehabilitation services.

Contracted Patient Access Representative—Check Out
Shriners Hospitals for Children, Lexington, KY, 5/2017-10/17

Scheduled patient visits in busy outpatient clinic.
Registered patients for outpatient visits.
Checked patients out.
Verified insurance coverage through payors’ online tools/phone.
Interacted with patients and families, providing excellent customer service.

Revenue Cycle Charge Entry Data Clerk
Shriners Hospitals for Children, Lexington, KY, 6/2010-3/2017

Entered and reconciled facility, operating room, and medication charges into the electronic medical record for billing using CDM and CPT codes.
Obtained referrals from primary care providers and prior-authorisations for service from insurance companies; documented referrals and authorizations in a person management record system.
Audited insurance information, orders, and consents in the electronic medical record.
Verified insurance coverage through payors’ online tools/phone.
Scheduled patient visits.

SKILLS

Technology skills, including electronic medical records, patient management, Microsoft Office, and the use of printers, faxes, and scanners
Excellent interaction with insurance companies, healthcare providers, and patients
Great customer service and communication skills
Detail-oriented, able to make sure documentation is properly completed
Knowledge of pediatric orthopaedic diagnoses, familiarity with ICD-10 and CPT codes
Understanding of third-party payor requirements and compliance standards
Able to work in a fast-paced environment, alone and in teams

HIGHLIGHTS

Extensive experience in a hospital setting, with an understanding of policies, culture, and environment of a medical facility.Demonstrated flexibility to take on additional duties as needed.
Skill at navigating both Cerner and EPIC electronic medical records.
Academic background in Latin and Greek, with years of experience in medical research and terminology as a medical librarian.