Why I will never use or recommend

Two Men and a Truck - Lexington, KY

A review based on actual experience:

1. Although told in detail what to expect, erroneous information was passed onto the movers by the office.
   
2. Because of that error, the estimate suddenly doubled on the spot.
   
3. This meant the movers sat and smoked for an hour whilst the move was re-negotiated. This ran from not doing the job, to doing a partial job (which defeats the purpose of hiring movers), to an offer to cancel the move with the company and let the guys do it on the side with a rented truck (surely unethical and a huge liability for anyone stupid enough to take them up on that one, since any injuries would be the homeowner's and not workman's comp). Eventually it was agreed to go ahead and do the whole move. At one point someone from the office had to come out in person and as he put it, 'light a fire' in getting them going.
   
4. Once up and going, they did a relatively good job, although they took frequent smoking breaks and overall spent about as much time sitting on their butts, smoking or on cell phones than working. Not fun when you're being charged an hourly rate.
   
5. They increasingly became more surly and complaining as the day went on, especially the foreman. Granted, they expected a quicker move, but that was the office's error. They also complained about having to move furniture that they had been repeatedly told was not going.
   
6. Two-thirds of the way through the move, a comment from one of the subordinates indicated that they were going to abandon the move.
   
7. When confronted, a lame excuse was presented for not returning for a second run. Certain comments and behaviours seem to indicate that some amount of prejudice went into the decision. Or perhaps they were just tired. Or just didn't give a damn. A 45-minute interlude of renegotiation with the home office ensued. Another team was dispatched, but they apparently communicated with the first and when that team arrived, they decided not to take on the move, either; again some amount of bigotry is suspected.
   
8. Meaning, of course, that although most of what remained was fairly light and could have been quickly moved in a truck (but would not fit in a car), another company had to be called and arrangements to finish the move were made for another day, including rearranging of schedules.
   
9. Know what they're motto is? 'Movers who care (TM)'. I found that to be a crock.
   
10. Needless to say, I think there will be a complaint to the Better Business Bureau over this one.
    

Save your money and make your move less stressful by skipping these folks. I'd like to say it was just this group, but both teams dropped the ball and I've heard reports of other moves from acquaintances that run from, 'oh, they're okay, but a little vulgar' to 'the cops had to be called because of the way they treated so and so'. I suppose you're okay if you have just a few items (although that's hardly worth the trouble, when a friend with a pickup who works for pizza is much cheaper). Or perhaps they're okay if you're a good ol' boy or from a similar racial or social group or just meek enough to go along with any snafu that arises. At least that's my opinion (so nevermind suing me for libel, I'm just relating my experience and reviewing the work as I saw it). You're welcome to ignore it if you like.

This was my first adult experience with movers (we moved a lot when I was a kid). It wasn't a good first impression. Hopefully the new moving company will be more professional (they are at least cheaper). In the meantime, thanks to E for really coming through and helping to get some necessities to the new place in the meantime--you made the day...a day that's thankfully over. I've been up for 24 hours followed by about 2 and a half hours of sleep, so hopefully this is at least coherent.

So how was your Tuesday??? :)