With a Vonage representative. I had called to cancel my phone service because it piggy-backs onto the high-speed Internet, which I no longer have. I explained that I have always had great service, but that I don't have cable and am unlikely to get the connexion back for a couple of months or so. I have been with them for eight and a half years, so she really didn't want me to cancel. She offered a deal that would halve my bill and increase service, but of course, I still don't have the Internet, so that's a problem. So she comped me two months' worth of service to give me time to find an Internet provider but still keep my phone number, at the new rate. Have I mentioned there are concrete reasons I am a loyal Vonage customer? They once gave me a free month when I couldn't pay the bill years ago. I've never forgotten that.
Anyway, thank you, Vonage!