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Monday, October 07, 2019

Grrr...

Warning: I am about to vent mightily.

I am Southern, which means I tend to bury anger and try not to show my emotions. As a result, things sometimes boil over.

I am very proud that I kept it together going through Kroger's five-deep lines for my one item today because while I was justified at being angry, it wasn't anything that had to do with the place or people I was dealing with, and I really just wanted to scream at somebody...anybody.

So what got me so riled? I went to the pharmacy Saturday because I was almost out of my insulin and they told me that the endocrinologist's office had sent back a denial for a refill request they'd made, saying I never had been on the medication, even though I have been on long-acting insulin for years, mostly through this office. I had a little left of my pen, albeit less than I estimated, so I was calm and said I would call the doctor's office on Monday, which I did. I spoke to someone and the doctor is out this week, as is her nurse. She said she would route it to another nurse and they would call me back, but I didn't get any sort of phone call. At 2:30 I called the pharmacy to see if they'd heard anything. I took my last dose this morning (only because I skipped last night, otherwise I'd have had none today), and they told me that they'd sent over another request and it, too, had been denied. They suggested I ask my PCP, so I called and spoke with his nurse, gave her the dosage (he'd prescribed the same dosage years ago, so it's not like he wasn't aware of the condition or anything), and she said there shouldn't be any problem. I left work at 5 and called the pharmacy to see if the medicine was there, and they hadn't heard anything from his office, so I went home (stopping at the aforementioned Kroger), as there wasn't much point in going and the pharmacy was going to close at 6 pm.

After I got home and explained things to my roommate, the pharmacy called and said the prescription had finally come through as an e-script about 5 minutes to 6 and they didn't have it in stock but would order it and it would be in tomorrow afternoon. So on the one hand, I will have it tomorrow after work, but on the other hand, I'm going to miss three doses total.

I really want to know why my endo's office keeps denying the request as I have been on that medicine for years, with them having a prescription that lasted all the way through last month. I see the doctor in three weeks and I am definitely going to discuss it with her. Also, while I'm glad my PCP apparently came through, waiting till the end of the day, when I'd specifically said I was out of the medicine was not the best, especially as they know my pharmacy is a small, independent outfit which closes early. Finally, while I love my pharmacy, I'm irked that 1) the original denial was 9/10/19--almost a month ago--and they didn't say anything while I still had pens left and if they had, I could have taken care of this weeks ago. 2) They knew I was going to call today yet didn't put in an order for the insulin until they had the prescription, rather than putting it in when I came in on Saturday.

So anyway, I'm feeling better now that I know I can get it tomorrow, but I don't like this cluster of circumstances that is mucking with my health. If it were something like a cholesterol pill, that's one thing. This is insulin we're talking about here.

Okay, thanks for letting me vent!

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