I don't want to give into the tech overlords just yet; give me a real person anytime

I recently went into a fast food restaurant [cough, cough, Taco Bell on Harrodsburg Road here in Lexington], waited patiently, was finally told someone would be with me after 5 minutes, then was told by the cashier to use the kiosk. When I said no, I wanted to order in person, she gestured there and made it clear that's where she wanted me to order. I said no, she shrugged and gestured again. I left. As I got into my car, she went out for her smoke break, the apparent reason she didn't want to serve me. I complained through the rewards app with details, but never heard from corporate. I will not step foot in that store. I haven't given up on the company, but I am still not happy with the outcome. And I will not use a kiosk. For one, I don't want to deal with what sort of germs before I eat it. I usually go through the drive-through, so I hadn't encountered this before.